Tag Archive for: Ignite PR & Marketing

The value of work experience

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It’s likely that everyone, at some stage in their life, has had their ear talked off by someone about the value of work experience when it comes to PR. For me, it was every single one of my lecturers. Each new subject I started came with a long speech on how important it was to get work experience in the industry before we finished our degree. After a year of this my brain started to automatically switch off whenever someone even mentioned the word ‘experience’.  It wasn’t until I walked in the door of one of my second year PR subjects that my perspective changed. My PR lecturer opened the first lecture by saying that if we didn’t have a solid year and a half of work experience under our belt by the time we finished, then no company would hire us. Well, that certainly caught my attention.

Although I feel the lecturer slightly over exaggerated in terms of no career prospects, I have to say getting work experience was one of the best decisions I ever made as a student. It gave me the opportunity to actually put the theory I learnt at university to use, not to mention develop vital skills in the media relations field, which you can only gain through practice. For those who are still unconvinced, here are my top five insights into the value of work experience.

1)      Real world experience teaches you necessary industry skills. Real world experience includes learning how to liaise with journalists (who can be scary but this skill is vital if you want to get any results for clients), write media releases (have you heard of a successful PR practitioner who can’t do this?) and effectively communicate with actual clients (not hypothetical university clients). When I started work experience at Ignite PR last year I had no idea how to pitch a story to a journalist; this just isn’t something you can be taught in a lecture. Now I know how to pitch, I consider this a necessity if you are planning on a future in the public relations industry or really any industry that involves dealing with the media.

2)      You get to work on a range of different projects. Work experience adds a whole new dimension to the term ‘popularity’. Everybody wants you on board their project for the extra support despite your lack of practical skills. This means that not only do you get moulded into the perfect PR technician but you also get to work on a variety of different client projects. This contributes even further to your knowledge base and level of expertise.

3)      It offers networking opportunities. Working in a PR company (or any company for that matter) is a fantastic way to meet professionals in both your industry and other related industries. Building a basic network of contacts will certainly give you a leg up on the career ladder and this network will only grow as you advance. It’s all about who you know!

4)      Looks great on the resume. The skills you can gain from doing work experience are the main motivator to go out and work for free, however an additional benefit is that it looks great on the resume from the perspective of potential employers. With thousands of other fish swimming around in the same pond, employers are likely to remember the fish that has an extra fin (or in this case, practical experience in the field) above all others. Having work experience under your belt gives you a strong advantage in the hunt for a job.

5)      Possibility of permanent work. The best outcome you can hope for in doing work experience is being offered a permanent job at the end of it. Although this isn’t a guarantee, if you work your hardest and prove yourself valuable to the company they may find it hard to let you leave after your time is up. Even if there is no job offer at the end of it, be assured the company will think of you when there is a job opening in the future.

This is only a small snapshot of the benefits work experience has to offer. I hate to sound like my lecturers, but it really is important to get work experience in the industry. The only way to realise its true value is to put your name out there and get your hands dirty. Thanks Ignite PR!

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How to be the perfect client

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Let it be said that obviously all of our clients are wonderful to work with, but everyone has their ‘moments’ so we thought it would be a useful exercise to look at what clients can do to help their PR agencies so that time is being spent in the work that will get the best results possible.

Believe it or not, you play a crucial role in ensuring our success with your organisation. We will show enthusiasm and understanding for your business and listen to your daily pressures, but similarly in a perfect world there are certain criteria that go towards making the perfect client.

1)      Let’s work as a team: don’t make it be you vs. us, we want to be part of your team, like an extension of your in-house department, so let’s work together like that. We might be able to bring a different perspective to the table as well, so use it. We want to be a partner, not just another supplier. We’ll need input from you as well; if you think we can work in silo you won’t get the best from the relationship

2)      Trust us and listen to our advice: you hired us for our insights and expertise, so please listen to us. We might not always tell you what you want to hear, but we never said it was going to be easy.

3)      Share and share alike: share your information with us as much as possible as early as possible, if we don’t know the full picture we can’t sell your stories.

4)      Don’t set us up to fail: give us reasonable timeframes and reasonable budgets to allow us to do the best job possible and have realistic expectations of what can be achieved.

5)      Appreciate the value of PR: you hired us so hopefully that means you have an understanding of PR and what it can achieve.

6)      Give us time: it will take a while for us to establish relationships with you and your audiences, give us at least six months. If you’re not happy after that, then you need to have serious words with us.

7)      Work out how you will determine success: work with us to come up with some measurable goals so we’ll both know whether something’s worked and has been a success, for example just because it’s a big media title doesn’t necessarily mean it’s the right one for your business, so, if you’ve told us who your audiences are, listen to us on that one.

8)      Speak up: if you don’t like what we’re doing, at any point, tell us. We’d rather hear it and try and fix it than not know and have you suffer in silence or worse still, sack us.

9)      Know what you want: the better the brief, the better the solution.

10)   Make your mind up: if you must change your mind about something make sure you understand and appreciate the implications.

11)   More work means more money: we’re a business too and much as we love you, we don’t work for free.

12)   Pay us on time: slow payers get slow workers.

13)   Give credit where it’s due: it’s nice to get a thank you.

And on the nitty gritty day-to-day stuff:

14)   Appreciate deadlines: you have deadlines, we have deadlines, journalists have even tighter deadlines and generally if we don’t hit them we’ll miss the opportunity.

15)   Be prepared: if you’ve got an interview and we’ve given you briefing notes, please read them.

16)   Know the value of a good picture: good photography is very important; it can make or break a story.

17)   Understand the bigger picture: you or your product aren’t always going to be the main event, there’s a lot of news and competing information out there.

18)   You might need to wait for coverage: we’re pitching to long lead and short lead media, stories might not appear straight away.

19)   Be available: if a story is breaking, make sure you’re available should journalists need to talk to you.

20)   Have a laugh: everything’s much better when you have a laugh with us.

Obviously no-one’s perfect, but hopefully the above points have given some food for thought. Do you agree with us?

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Media Storm of the Month – March 2011

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This is a new regular blog-slot where we look at a news story that has taken off in that month.

March has been awash with controversy and genuine news, from the aftermath of the Christchurch quake to the even more tragic Japanese earthquake and its resulting tsunami, rising death toll and imminent nuclear meltdown. Not to mention the  scandal in the AFL with player manager Ricky Nixon and allegations of misconduct with a 17 year old girl, to Charlie Sheen’s outrageous public outbursts and increasingly weird behaviour to the prospect of war with Libya and more floods in Queensland and New South Wales.

The story we’re going to touch on as a Media storm of the Month though is the story about the YouTube video of the Year 10 Sydney student being bullied by a Year 7 boy. The story broke around the time of the National Day of Action against Bullying and Violence. A video was posted online of a much smaller boy punching another boy in the face and body; after several rounds the larger child suddenly retaliates, lifting the smaller boy off the ground and smashing him into the ground and leaving him to stagger off.

Daily Mail grab: http://www.dailymail.co.uk/news/article-1368886/Bully-bodyslammed-Casey-Punisher-says-s-sorry-blames-victim.html

Something that should have been sorted out by the school, the boy’s parents and the boys themselves has, thanks to the huge popularity and growth in social media and online networking sites, grown out of all proportion.

There was media outrage at the video and the attack and we now know that the larger Year 10 boy is 15 year old Casey Heynes, who has been bullied most of his school life and considered committing suicide last year, and the bully is 12 year old Ritchard Gale.

Both boys are now part of a media circus with interviews on major TV networks and coverage in all the main newspapers.

It has aired some interesting points and, it can’t be denied, was ‘good timing’ for a national bulling campaign. It has sparked a debate about bullying and violence in schools making other children affected not feel alone. Anti-bullying and children’s help charities such as Headspace, BeyondBlue and Kids helpline have all been able to jump on the bandwagon getting out their messages and contact details for all the other children who might be in need.

But the talk is also about what is it right to do to stand up for yourself? Casey had obviously been provoked and bullied for a long time, but was it right for him to retaliate with such force?

And how about the boy who filmed the whole incident on his mobile phone, shouldn’t he have been reprimanded as well? Should mobile phones be banned from schools all together? What can we do about this apparent rise in ‘cyber’ bullying?

But also, do children need to be protected from the media and journalists? In their desperate quest for ‘exclusives’ and ‘scoops’ the television news shows particularly escalated the issue and have effectively given credence to a schoolboy disagreement by asking ridiculous questions and adding weight to immature thoughts and feelings. Channel 9 even apparently showed Channel 7 interview coverage and claimed it as its own. A story about a schoolboy fight provoking a media battle, what is the media world coming to?

Five ways to maximize your agency spend

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Spending hard-earned money to hire a creative or public relations agency is a big decision for many small business or franchise owners. If you are paying someone else to help you build your business (especially when you might not be paying yourself) you need to make sure you are getting your money’s worth.

Here are five ways to ensure you are getting the most out of your agency spend.

1)      Get your agency to manage the liaisons and marketing collateral with designers. There are some good designers out there but there are also many who will chew up your precious time and consistently fail to deliver. Agencies only use designers they can rely on as their livelihood depends upon it. Agencies are also skilled at handling erratic creative types, so give them the brief, then hand over the responsibility to save time and money. Don’t attempt to do your own logo unless you are a graphic designer.

2)      Let your agency be creative. You hired an agency to help you build your brand, obtain publicity and to generate awareness. Agency staff  know what they are talking about and are results and service orientated. Trust them to do their job to help deliver you the best outcome. If you aren’t going to let them have any creative reign, don’t hire them in the first place.

3)      Attend agency functions and events. If your agency puts on an event to show gratitude for your business make sure you turn up with an open-mind and ample business cards. Agency events, whether social or educational, provide excellent opportunities to network with other results-orientated businesses and can be a great way to expand your network. It can also be a great opportunity to learn something new and enhance your skills.

4)      Be open to new ideas.  What’s the point in hiring people to help you grow your brand if you are going to shut down everything they say? Some of the best ideas have come out of agencies. Listen and give them a chance to prove their worth.

5)      Get your agency to negotiate media buying and advertising for you. As well as having strong relationships with designers, most agencies will also have excellent relationships with advertising representatives. This means they have more power when negotiating deals and know how much they can push ad reps to obtain maximum value.

Wrap up 2010 with thoughtful presents to build your presence

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Christmas is known as a time of giving and showing goodwill. A fantastic way to show you care about the people you have worked with all year is by sending them a simple Christmas present or a Thank You card. In today’s world of cyberspace it’s rare we send a card or a gift to someone through traditional mail. E-cards, Facebook messages and even Christmas texts are sadly all too common.

Sending traditional ‘snail mail’ presents or cards are often overlooked as relationship builders, yet if  used wisely they can help retain clients and show your suppliers you care. Relationships go a long way in this business and while some will argue a client will never stay just because you sent them a gift, a client that feels valued, knows the agency cares and who has a personal relationship with the team will find it much harder to sever the ties.

Before you send anything you should conduct a little bit of research – notice what your clients or suppliers eat and drink at functions, listen to comments about interests outside the office and pay attention to how they react to criticism or compliments.

Our top presents for suppliers or clients:

Fruit can make a refreshing change

1)      Chocolates (you’ll know their favourites from your preliminary research)

2)      Well packaged alcohol (as above)

3)      Quality gourmet hampers or fruit baskets

4)      Gift vouchers

5)      Flowers (if they aren’t allergic – again find out their favourites before hand)

Stay away from:

1)      Heavily perfumed products

2)      Foul smelling food items such as blue cheese or items with garlic

3)      Anything that could smash or leak in the delivery process

4)      ‘Joke’ presents – any item that could be misconstrued and taken offensively

5)      Cheesy photos of your team

Source: Bad Humour articles

Think class not crass

As for choosing cards, our general rule is to stay away from comedy, flirtatious words or the cards with music or voiceovers inside.

Select cards that look professional but still have an element of style that matches your business personality.

You can also get creative with gifts and provide something memorable and different. We give boxes of cherries to clients because they are not typical and it is something they can share with their team or take home for the family.

Merry Christmas!

Treading the minefield of Xmas office functions: tips on how to party ‘professionally’ this silly season

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OK so it’s that time of year again – office parties and business networking events a plenty along with the flow of alcohol. Love them or hate them, corporate Christmas parties are an integrated part of business life and perfect for cementing relationships with your clients and associates, as well as being a chance to source new leads and expand your network. However, before you get into the reindeer outfits and knock back the egg-nog, there are a few (PR) partying rules you should follow. An alcohol-fuelled Christmas party is not a good enough reason to throw your professionalism out the window. So if you are serious about setting the bar and keeping your career alive, follow our top PR partying tips:

1) Drive to the party.This way you won’t be able to get drunk as you will have to drive home. You might also become the knight in shining armour as you will be able to drop off any drunk colleagues (or even clients) if necessary.

2) Eat before hand and at the event (if possible). Even if there is only mini-cocktail sausages or deep fried spring rolls, something is better than nothing. If you are running the event, don’t be a scrooge, supply some food!

3) View the party as a time to secure relationships and potentially network with suppliers or clients. Touch base with all of the key people but try not to hassle the boss or Managing Director too much as their job is to also network with their team.

4) Dress appropriately (no boobs, tank tops or thongs visible – and we are not just referring to footwear here).

5) Keep the business talk to a minimum. There’s nothing worse than someone pushing their products on you when all you want to do is enjoy a vino and have a laugh with your colleagues. Have a few topics on hand to make conversation and keep it light.ie. football scores, latest news that day, fun industry stories

6) Balance the timing – don’t leave too early and don’t be the last person there. You want to make an impression and have fun but at the same time you don’t want to be known as the drunk hanger-on. It’s easy to become known as a drinker and this can affect your professional reputation.

7) Have fun. People are more relaxed at this time of year so it’s ok to have a laugh – just don’t make a joke at someone else’s expense. That’s a definite no-no.

Connecting with your social media community

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With the continuing evolution of the social media sphere, we are finding more and more clients are looking towards social media networks to generate leads and raise awareness about their brand.

However, the way most companies are approaching social media is fast and furious.

You can rush things through to catch up with everyone else but if you haven’t thought your approach through properly you won’t get the desired results.

For some this topic might seem a bit ‘101’ Social Media but we continue to come across businesses that don’t really understand how it works and the power it possesses in influencing a brand positively or negatively.

Social media is a real-time medium that has to be approached differently to other mass-advertising channels. Social media networks are more about the ‘soft sell’ rather than the hard sell – no-one likes being sent hundreds of spam emails or receiving unsolicited telemarketing calls – and your social media community is the same. Blatant advertising material on social media channels is unacceptable as most people have joined for a bit of fun. The exception to this is when it is a specific promotion page and people are aware of this when they sign/ join up/follow.

With this in mind, it is important to have clear objectives for why you want your brand or business to engage in social media. Is your target market reached easily via this channel? It’s not good enough just to be ‘on’ it.

Brands can benefit  from building genuine connections with the market on social media but it needs to be consistent with the overall marketing strategy, which includes integrating above and below the line elements. Social  media requires a a long-term commitment but there are a few things you can do to engage fans quickly and easily. Simple things like asking questions or running specific online promotions through applications are two strategies that encourage engagement.

Roger Federer is one of the biggest sports brands in tennis (and sport in general). Part of the reason he continues to remain popular with both sponsors and fans is through his innovative approach to social media. Roger and his team consistently put in efforts to connect with his Facebook & YouTube fans and this has paid off with his number of Facebook fans recently hitting 4, 811, 836. His comments and videos regularly attract feedback in the thousands. I am sure many of you are aware of his recent video for Gillette, which went viral on the internet

The screen capture below is a great example of a recent post he made calling  for fans to ask him any questions they would like answered. Note: this one post attracted 9, 261 comments and 13, 9223 ‘likes’ – one of his less popular ones!

'The Fed' is a social media ace

 You will notice it actually seems like Roger himself is using this page – it is not all marketing material and this is a key element in its success as a fan page.

As a business owner it’s important to start with the end goal in mind so before doing anything consider what you really want to achieve in the social media sphere then act accordingly. Do research, check what competitors are doing and ensure you are familiar with social media tools so you can truly understand how it works and can be applied for your business.

If your business is already engaging in social media, assess how successful it is and  make sure there are consistent efforts to engage and connect with the online community.

Social media is a powerful communication tool but it is not a one size fits all medium.

The franchise tug of war – maximising PR for franchisee and franchisor

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 Ignite PR & Marketing works with a wide variety of franchises and one of the key elements of support we provide is generating publicity for franchisees at a local level.

Specialising in providing public relations for franchises is at times a difficult task due to the complexities involved with managing the relationships and expectation of both the franchisor and franchisee.

A common issue we come across involves managing media for individual franchisees. Sometimes this process is laboured as franchisees may not deem a PR project a priority over the day to day running of their business. Sometimes they don’t return calls, approve press releases promptly or assist us in providing the right information to make a strong story. The franchisor will still expect strong results but we have found they can help the relationship, and maximise the power of PR for franchisees.

The most successful franchise companies let their franchisees know the value and importance of media coverage. They hold media training days, Q&A sessions and brief franchisees on the importance of wearing correct uniforms during photo shoots etc. They inform the network of media releases going out on their behalf and assist them as much as possible. It is crucial the franchisor communicates what public relations campaigns they are running with franchisees so they know how to deal with media when they call.

So what can be done to ensure both parties get the most out of utilising a PR agency for franchising development?

Franchisees can inform the PR department of any interesting community events they may be sponsoring, return calls and enquiries to the media or agency promptly and assist in developing or sourcing information for stories. They can make sure they represent the brand and company well (ie. keep logo/brand in shot in photographs etc). And be willing to be involved in any media opportunities thrown their way.

Franchisors can keep all current contact details up to date for franchisees, ensure that they have accurate and current high resolution photographs on file of each owner, inform franchisees of the PR company they are working with and also email out appropriate media releases to franchisees so they are across all media opportunities. It is also a good idea to hold some basic media training at your national conference so franchisees understand what is expected of them and are aware of how effective media coverage can be.

Ignite PR & Marketing specialise in providing PR for franchises and can help raise awareness of your brand. If you have any questions about franchise PR, please feel free to contact us on 07 3368 1650.

 

Rebranding – soul searching for a company

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The past few months transitioning from LapePhelan to our new identity Ignite PR & Marketing has reaffirmed the power in strong branding and how integral it is in shaping market perception –both internal and external.

The decision to rebrand led me to embark on a ‘soul searching’ mission of sorts.  Firstly to determine why it was necessary, and then what did I want my new brand personality to be and represent.

Some poignant questions had to be answered: what did I want the agency to stand for; how did I want potential clients to feel from being exposed to the brand; how did I want current clients to feel; how did I want staff to be engaged; were my business values represented and aligned; how would I represent the agency’s point of difference?

Put simply, the process involved assessing the four key aspects of any brand- attributes, benefits, values and personality. The culmination of which results in the most potent angle of a brand – the essence – the central purpose and direction for the entire business and everything it does. Here is a simple example of how the brand development process works:

Attributes Benefits Values Personality
Big, leafy structure Provides shelter Kind Motherly
Hard wood trunk Provides building materials Spiritual Undemanding
Turns Co2 to o2 Helps planet breath and function Generous Stoic
Bears food Peaceful Strong Dependable
Green Provides food

ESSENCE = supporter of life

This process takes time but is invaluable in harnessing and unlocking the power and potential of a brand and ultimately your business.

The development of Ignite has not only re-energized me but the business, my team and clients. It was certainly the best path for sparking our growth.

– Trina McColl, MD Ignite PR & Marketing